Build It Live FAQ’s

Below are Build It Live FAQ’s. If you have any further questions, please get in touch by emailing builditlive@castlemedia.co.uk

How do I speak to an exhibitor?

To speak to an exhibitor simply find the exhibitor you would like to speak to in the directory. You can search alphabetically or by category. Then click on their chat widget at the side to speak live, or click the email button to send an email.

How do I start a phone call with an exhibitor?

Some exhibitors will allow you to call them; if they have a phone setting then it will appear in the top right hand corner of the chat widget, once you have entered your name.

No-one answered when I tried to message an exhibitor?

Don’t worry, the exhibitor may be momentarily out of office but they will receive your message and get back to you as soon as they can, it might be a good idea to send them your email address so they can contact you. If they don’t answer the phone, you can leave them a voicemail.

How do I end a chat?

To end a chat clicks the X in the top of the chat box.

If I end a chat by accident can I start it again?

Yes simply refresh the page and click on the widget again.

How do I watch a seminar?

You can access the seminars via Zoom on the main stage; they will only be viewable at certain times. Check the timetable on the seminar programme tab.

Having audio problems listening to the Main Stage?

please try the following steps:

• Turn up the volume on your computer
• Click the “Join Audio by Computer” button that appears on the Main Stage screen
• Using the Audio Setting button (bottom left of screen), Leave Computer Audio and then re-join with Join Audio by Computer (you may have to do this at the start of each Seminar session).
• Try using Chrome or Edge (some people have reported problems with Safari)
• There is now a link under the screen to follow if problems persist

Can anyone see me if I watch a seminar?

No, it’s a one way viewing system so no one will be able to see you.

How do I ask questions in seminars?

There will be a Q&A tab in the bar across the top section where you can type in questions and they will be answered at the end of the seminar.

To subscribe to Build It, either visit self-build.co.uk/subscribe-to-build-it or https://virtual.builditlive.co.uk/booknow/and select the subscription offer from the available options.

Still have questions?

Please email builditlive@castlemedia.co.uk or call 02035532376